Trust and data

Call transcripts, text and email threads your connected apps send us (or that you paste), and the coaching we produce from them: scores, moments, tips.

Live in-call lines are kept only for the call's coaching and deleted after 30 days. Pre-send checks keep no copy of your draft at all, only whether it passed and how long the check took.

Everything lives in a dedicated database in the US, encrypted at rest, with row-level security so one company can never read another's data.

Coaching runs on OpenAI's API. Before any text is sent, Spar Hound strips identifiers that are never needed for sales coaching: Social Security numbers, payment card numbers, labeled dates of birth and record or member numbers.

The coach is instructed never to repeat private health details about anyone, and every quote it makes is checked against the real conversation, so it can't invent what someone said.

API data is not used to train OpenAI's models. If your conversations include protected health information, talk to us before connecting them: real-time transcription and AI processing must be covered by business associate agreements first.

Each rep sees their own coaching. Admins and managers on the Team plan see their team's scores, trends and the leaderboard. Nobody outside your company can see any of it.

Connected apps use per-integration keys that only an admin can create, are shown once, are stored as a one-way hash, and can be revoked at any time.

Spar Hound coaches curiosity, honesty and real value. It will not coach pressure tactics, false urgency or deception, and the playbook it draws on is written in our own words rather than copied from any book.